Website Policy

1. Acceptance of Terms

These Website Terms of Use apply to your access to and use of grace3technologies.com, including its webpages, forms, content, features, and services made available through the website (collectively, the "Website"). The Website is operated by Grace 3 Technologies LLC, doing business as Grace3 Technologies ("Grace3," "we," "us," or "our"). By accessing or using the Website, you agree to these Terms of Use and the policies incorporated into them, including our Privacy Policy, Cookie Policy, and Acceptable Use Policy. If you do not agree, do not use the Website. You must have legal capacity to enter into these Terms. If you use the Website on behalf of a company, agency, educational institution, or other organization, you represent that you have authority to bind that organization to these Terms. We may update these Terms from time to time. Changes will be effective when posted on the Website, unless a later effective date is stated. Your continued use of the Website after changes are posted means that you accept the updated Terms.

2. About Us

Grace3 Technologies provides customized, AI-powered information technology solutions and public sector procurement acceleration services. Our work supports federal, state, and local government agencies, educational institutions, critical infrastructure operators, public safety organizations, and technology ecosystem partners, including vendors, resellers, system integrators, and aggregators. Our capabilities may include artificial intelligence, Internet of Things and smart cities, autonomy and robotics, records and information management, education technology, connectivity and mobility, cybersecurity, geospatial and situational awareness, public safety, hardware solutions, and other emerging technologies. Information on the Website is provided for general business and informational purposes. A description of a product, service, contract vehicle, vendor, or capability does not by itself create a contract, purchase order, agency relationship, warranty, or commitment by Grace3.

3. Use of the Website

Subject to these Terms, you may use the Website for lawful business, informational, procurement, and communication purposes. You agree that you will not:

• use the Website in violation of any applicable law, regulation, contract, or government requirement;
• use the Website to commit fraud, misrepresentation, or any other unlawful act;
• interfere with, disrupt, damage, or place an unreasonable burden on the Website or its infrastructure;
• attempt to gain unauthorized access to the Website, related systems, accounts, networks, or data;
• introduce malware, viruses, malicious code, or other harmful material;
• scrape, crawl, harvest, copy, mirror, or collect Website content or data through automated means, except with our prior written permission or as permitted by applicable law;
• use automated requests or other methods to bypass access controls, rate limits, security measures, or technical restrictions;
• reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying structure of the Website, except to the extent that applicable law expressly permits those activities;
• remove, alter, or obscure copyright, trademark, or other proprietary notices;
• use the Website to infringe another person's rights, including privacy, publicity, intellectual property, or contractual rights; or
• use Website content to train, develop, validate, or operate an artificial intelligence or machine learning system without our prior written permission.

We may restrict, suspend, or terminate access to the Website if we reasonably believe that these Terms or applicable law have been violated.

4. Accounts and Submissions

Some Website features may require you to submit information through a contact form, quote request, account, registration page, survey, or other communication channel. You agree to provide information that is accurate, current, and complete. You are responsible for updating information that becomes inaccurate or incomplete. If the Website permits you to create or use an account, you are responsible for protecting your usernames, passwords, authentication codes, and other credentials. You must promptly notify us if you believe that your credentials have been lost, stolen, or used without authorization.

Do not send confidential, classified, export-controlled, sensitive personal, protected health, payment-card, or other restricted information through a general Website form unless the form specifically requests that information and provides an appropriate secure method. The Website is not a secure channel for submitting classified information, controlled unclassified information, personally identifiable information requiring special protection, procurement-sensitive information, trade secrets, or other information subject to special handling requirements. You should use appropriate secure and authorized channels for sensitive government, procurement, security, or business information.

Unless we agree otherwise in writing, information you submit through the Website is not confidential. By submitting information, you represent that you have the right to provide it and that doing so does not violate any law, agreement, or third-party right. You grant Grace3 a non-exclusive, worldwide, royalty-free license to use, reproduce, process, and retain your submission as reasonably necessary to respond to your inquiry, provide requested services, operate and improve the Website, protect our rights, and comply with law. This license does not give Grace3 ownership of your pre-existing intellectual property.

5. Intellectual Property

The Website and its content are owned by Grace3, its licensors, or other identified owners. Website content may include text, graphics, photographs, videos, designs, software, databases, documentation, data, logos, service descriptions, and other materials. Subject to these Terms, Grace3 grants you a limited, revocable, non-exclusive, non-transferable license to access and view the Website for your internal, lawful, and non-commercial use. You may not reproduce, distribute, publish, modify, create derivative works from, publicly display, publicly perform, sell, license, or otherwise exploit Website content without our prior written consent, except as permitted by applicable law.

"Grace3 Technologies," related names, logos, designs, slogans, and marks are trademarks or service marks of Grace3 or its affiliates. You may not use them without prior written permission. Third-party names, logos, product names, and trademarks appearing on the Website belong to their respective owners. Their appearance does not necessarily indicate an endorsement, sponsorship, partnership, or affiliation. If you believe that material on the Website infringes your intellectual property rights, please contact us using the information in Section 13.

6. Third-Party Links

The Website may contain links to third-party websites, platforms, products, services, or resources. Third-party links are provided for convenience. Grace3 does not control, operate, or necessarily endorse third-party websites or resources. We are not responsible for their availability, content, security, privacy practices, products, services, or terms. Your use of a third-party website is governed by that third party's terms and policies. You should review those terms and policies before providing information or engaging in a transaction.

7. Privacy and Cookies

Our collection and use of personal information are described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy. By using the Website, you acknowledge that information may be collected and processed as described in those policies, subject to applicable law and your available choices.

8. Accessibility

Grace3 is committed to making the Website accessible to people with disabilities. We seek to support applicable accessibility requirements, including Section 508 where relevant, and generally recognized accessibility practices such as the Web Content Accessibility Guidelines ("WCAG"). Accessibility features may vary across pages, browsers, devices, and third-party content. If you experience an accessibility barrier, please contact us at accessibility@grace3technologies.com and describe the page, content, or function involved. We will consider reasonable requests and work to improve accessibility.

9. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and its content are provided on an "as is" and "as available" basis. Grace3 does not warrant that:

• the Website will be uninterrupted, secure, timely, or error-free;
• the Website will meet your particular requirements;
• content will be complete, accurate, current, or reliable;
• defects or errors will be corrected;
• the Website will be free from viruses or other harmful components; or
• any particular product, service, contract vehicle, vendor, or procurement result will be available or suitable for your needs.

Information on the Website may change without notice. Product availability, pricing, contract eligibility, procurement requirements, delivery times, technical specifications, and other details may depend on applicable contracts, manufacturers, suppliers, funding, agency requirements, and other conditions. Nothing on the Website replaces your own legal, procurement, technical, security, accessibility, or other professional review. To the extent permitted by law, Grace3 disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade. Some jurisdictions do not allow certain warranty disclaimers. In those jurisdictions, disclaimers apply only to the extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, Grace3 and its owners, officers, directors, employees, affiliates, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost savings, loss of data, loss of goodwill, business interruption, or procurement delays arising out of or related to:

• your use of, or inability to use, the Website;
• Website content or third-party content;
• any product, service, link, or resource accessed through the Website;
• unauthorized access to or alteration of your submissions or data; or
• these Terms.

To the maximum extent permitted by law, Grace3's total liability for claims arising out of or relating to the Website or these Terms will not exceed the greater of: (1) the amount you paid to Grace3, if any, for access to the Website during the six months before the event giving rise to the claim; or (2) one hundred U.S. dollars (US$100). This limitation does not apply to liability that cannot be limited under applicable law, or to a party's fraud, willful misconduct, gross negligence, infringement of the other party's intellectual property rights, or indemnification obligations to the extent such obligations cannot lawfully be limited. Some jurisdictions do not allow limitations on consequential damages or liability caps. In those jurisdictions, the limitations apply only to the extent permitted by law.

11. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Grace3 and its owners, officers, directors, employees, affiliates, contractors, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

• your unlawful or unauthorized use of the Website;
• your violation of these Terms;
• your submissions or other content provided by you;
• your violation of another person's rights; or
• your negligent or intentional misconduct.

Grace3 will provide reasonable notice of a covered claim and reasonable cooperation at your expense. You may not settle a claim in a manner that admits fault by or imposes an obligation on Grace3 without Grace3's prior written consent.

12. Governing Law and Dispute Resolution

These Terms and your use of the Website will be governed by the laws of Maryland, without regard to conflict-of-law principles. Before filing a formal proceeding, the parties will attempt in good faith to resolve a dispute through informal discussions. A party must provide written notice describing the dispute to the other party at the contact information stated in Section 13. The parties will allow at least 30 days for good-faith discussions. If the dispute is not resolved, it will be resolved by the state or federal courts located in Maryland. Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief to protect confidential information, intellectual property, security, or access to the Website. Nothing in these Terms limits rights or remedies that cannot legally be waived, including rights under applicable consumer protection, privacy, employment, or public-sector laws.

13. Changes to These Terms and Contact Information

We may revise these Terms by posting an updated version on the Website. The updated version will include a revised Last Updated date. If a change materially affects your rights or obligations, we may provide additional notice where required by law. Questions about these Terms may be sent to Grace 3 Technologies LLC, doing business as Grace3 Technologies, 137 National Plaza, Suite 300, National Harbor, MD 20745, info@grace3technologies.com, or (301) 338-8007.

14. Scope

This Privacy Policy explains how Grace 3 Technologies LLC, doing business as Grace3 Technologies, collects, uses, discloses, retains, and protects personal information collected through grace3technologies.com. This Privacy Policy applies to visitors to the Website; people who contact us or request information, services, or quotes; prospective and current customers; vendors, resellers, system integrators, aggregators, and other technology partners; representatives of government agencies, educational institutions, public safety organizations, and critical infrastructure operators; and other people who interact with us through the Website. This Privacy Policy does not necessarily apply to personal information processed on behalf of a customer under a separate agreement. In that situation, the customer's privacy policy and applicable contract may govern.

15. Information We Collect

15.1 Information You Provide Directly.

Depending on how you interact with us, we may collect:

• name and job title;
• business email address;
• business telephone number;
• company, agency, institution, or organization name;
• mailing or business address;
• information about your technology needs, procurement requirements, or inquiry;
• information included in a quote request or contact form;
• information about products, services, contract vehicles, or capabilities of interest;
• communications you send to us;
• information needed to schedule a meeting or respond to a request; and
• other information you choose to provide.

Please do not submit confidential, classified, export-controlled, payment-card, protected health, or other sensitive information through a general Website form.

15.2 Information Collected Automatically.

When you visit the Website, we and our service providers may automatically collect information such as:

• Internet Protocol (IP) address;
• device type and identifiers;
• browser type and version;
• operating system;
• language and general location information;
• pages viewed and links used;
• date, time, and duration of visits;
• referring and exit URLs;
• website performance and error information; and
• other technical or usage information.

We may associate automatically collected information with information you provide to us.

15.3 Cookies and Similar Technologies.

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Website, remember preferences, understand usage, improve performance, and support communications. More information is provided in our Cookie Policy.

16. How We Use Information

We may use personal information to: respond to questions, contact requests, and quote requests; evaluate and support potential business relationships; provide, administer, and improve our services; match technology products or services with customer requirements; support public sector procurement and contract-related activities; communicate about services, capabilities, events, and business matters; send marketing communications where permitted by law; personalize or improve the Website and user experience; monitor, maintain, test, and secure the Website and related systems; detect, prevent, and investigate fraud, abuse, security incidents, and unlawful activity; maintain business, procurement, compliance, and operational records; exercise or defend legal rights and claims; comply with applicable laws, regulations, subpoenas, court orders, and government requests; and fulfill other purposes disclosed at the time information is collected or otherwise permitted by law.

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing an appropriate notice where required.

17. Legal Bases and Consent

For visitors in jurisdictions that require a legal basis for processing, we may process personal information based on: your consent; the need to perform or take steps toward a contract; our legitimate interests, such as operating, securing, improving, and promoting our business, provided those interests do not override your rights; compliance with legal obligations; or another lawful basis permitted by applicable law.

Where we rely on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal and may not affect processing based on another lawful basis.

Where required by law, we will provide a notice at collection describing the categories of personal information collected, the purposes of collection, and applicable rights and choices.

18. Sharing and Disclosure

We may share personal information with the following categories of recipients:

18.1 Service Providers and Processors.

We may use vendors and service providers to host, operate, secure, analyze, support, and maintain the Website and our business. These providers may process information on our behalf and are expected to use it only for authorized purposes. Examples may include hosting providers, customer relationship management providers, communications platforms, analytics providers, cybersecurity providers, information technology providers, scheduling services, and professional services providers.

18.2 Professional Advisers.

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers who provide services to us.

18.3 Business Partners.

Where relevant to a procurement, customer request, proposal, quote, product, or service, we may share appropriate business contact and inquiry information with vendors, resellers, manufacturers, system integrators, aggregators, or other business partners. We will seek to limit disclosures to information reasonably necessary for the relevant business purpose.

18.4 Government, Legal, and Regulatory Disclosures.

We may disclose information when reasonably necessary to: comply with applicable law, regulation, subpoena, court order, or legal process; respond to a lawful government request; support public-sector procurement, contract administration, audit, or recordkeeping requirements; protect the rights, property, safety, or security of Grace3, our customers, users, or others; or investigate fraud, security incidents, or unlawful activity.

18.5 Business Transfers.

If Grace3 is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

18.6 No Sale of Personal Information.

Grace3 does not sell personal information for monetary consideration. We do not knowingly share personal information for cross-context behavioral advertising except as disclosed and permitted by applicable law. If our practices change, we will update this Privacy Policy and provide any required opt-out mechanism.

19. U.S. State Privacy Rights

Depending on where you live and subject to applicable legal thresholds and exceptions, you may have rights under state privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), and similar laws.

These rights may include: the right to know or access the categories and specific pieces of personal information we collect, use, disclose, or retain; the right to request deletion of personal information, subject to exceptions; the right to request correction of inaccurate personal information; the right to opt out of the sale or sharing of personal information, where applicable; the right to limit the use and disclosure of sensitive personal information, where applicable; the right to opt out of certain profiling or automated decision-making activities, where applicable; the right to receive information in a portable format, where applicable; and the right not to receive discriminatory treatment for exercising applicable privacy rights.

Because Grace3 does not sell personal information, there may be no sale to opt out of. If our processing qualifies as "sharing" under applicable law, you may contact us to exercise any applicable opt-out right.

19.1 How to Submit a Request.

You may submit a privacy request by contacting us at privacy@grace3technologies.com or by mail at 137 National Plaza, Suite 300, National Harbor, MD 20745. Your request should include your name, contact information, the nature of your request, and enough information for us to reasonably verify your identity. We may need to verify your identity before completing a request. Verification may involve confirming information that we reasonably believe matches information already associated with you. We will not require you to create an account solely to submit a request. You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act for you and may need to verify your identity directly. We generally respond to verified requests within the period required by applicable law. If we deny a request, we will explain the reason where required and describe any available appeal process.

20. International Visitors and Data Transfers

The Website is operated from the United States and is intended primarily for users in the United States. If you access the Website from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other countries that may have data protection laws different from those in your country. Where required by applicable law, we will use appropriate safeguards for international data transfers, which may include standard contractual clauses, adequacy decisions, consent, or another legally recognized transfer mechanism. You may contact us using the information in Section 24 to request additional information about applicable transfer safeguards.

21. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to: respond to inquiries and provide requested services; maintain business and procurement records; manage customer, partner, and vendor relationships; comply with legal, regulatory, contractual, audit, tax, and accounting obligations; resolve disputes and enforce agreements; and protect the security and integrity of our systems. Retention periods may vary based on the type and sensitivity of information, the purpose for which it was collected, applicable contractual requirements, litigation holds, and public-sector recordkeeping obligations. When personal information is no longer needed, we may delete it, anonymize it, or securely isolate it in accordance with our retention and disposal practices.

22. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, and destruction. No system, transmission, or storage method is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed in violation of our safeguards. If we determine that a security incident affects personal information, we will provide notices required by applicable law.

23. Children's Privacy

The Website is not directed to children under 13, and Grace3 does not knowingly collect personal information from children under 13 through the Website. If you believe that a child has provided personal information to us, please contact us at privacy@grace3technologies.com. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by law.

24. Your Choices and How to Contact Us

You may contact us to: opt out of marketing emails by using the unsubscribe link in the message or contacting us directly; request access to, correction of, or deletion of personal information where applicable; ask questions about our privacy practices; request information about international data transfers or safeguards; or report a privacy concern.

Contact: Grace 3 Technologies LLC, doing business as Grace3 Technologies, Privacy Contact Email: privacy@grace3technologies.com, Address: 137 National Plaza, Suite 300, National Harbor, MD 20745, Telephone: (301) 338-8007.

We may retain certain information when required or permitted by law, when needed to complete a transaction, or when necessary to protect our legal rights and business records.

25. What Cookies Are and Why We Use Them

Cookies are small text files placed on your device when you visit a website. They allow a website to recognize a device, remember preferences, support functionality, and understand how the website is used.

We may use cookies and similar technologies to:

• Operate and secure the Website;
• Remember preferences and settings;
• Understand how visitors use the Website;
• Measure traffic and performance;
• Improve content, navigation, and functionality;
• Detect errors and security issues; and
• Support marketing or communications where applicable and permitted by law.

Cookies may be set by Grace3 or by third-party service providers acting on our behalf.

26. Categories of Cookies

26.1 Strictly Necessary Cookies.

These cookies are required for the Website to operate. They may support security, session management, page navigation, form functionality, and similar essential features. Because these cookies are necessary, they may not be disabled through certain cookie preference tools.

26.2 Functional Cookies.

Functional cookies remember choices and preferences, such as language, region, or previously entered information. Disabling these cookies may affect certain Website features.

26.3 Analytics Cookies.

Analytics cookies help us understand how visitors use the Website, including which pages are visited, how long visitors remain on a page, and whether errors occur. We may use this information in aggregated or otherwise permitted form to improve the Website and measure performance.

26.4 Advertising and Marketing Cookies.

We may use advertising or marketing cookies only where applicable, permitted, and appropriately disclosed. These cookies may help measure campaigns, understand interactions with our communications, or deliver more relevant information. If these cookies involve the "sale" or "sharing" of personal information under applicable law, we will provide legally required choices and opt-out mechanisms.

27. Managing Cookies

You can manage cookies through: the cookie preference tool presented on the Website, where available; your browser settings; device settings; and opt-out tools provided by certain analytics or advertising providers. You can usually configure your browser to block, delete, or alert you about cookies. If you disable cookies, some Website features may not function properly. Browser-based controls may not affect all technologies or all devices. You may need to make choices separately for each browser or device.

28. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, service providers, or our practices. The updated Cookie Policy will be posted on the Website with a revised Last Updated date. Your continued use of the Website after an update means that you acknowledge the updated Cookie Policy to the extent permitted by law.

29. Prohibited Activities

You may use the Website only for lawful and authorized purposes. You must not use the Website to: violate any applicable federal, state, local, or international law or regulation; access or attempt to access accounts, systems, networks, data, or information without authorization; test, scan, or bypass the vulnerability, security, authentication, or access controls of the Website; introduce or distribute viruses, ransomware, spyware, worms, Trojan horses, malicious code, or other harmful material; conduct denial-of-service attacks, distributed denial-of-service attacks, or other activity intended to impair Website availability; use scraping, crawling, harvesting, bots, scripts, or other automated means to collect Website content or data without permission; send high-volume, excessive, or abusive automated requests; interfere with the operation, security, or performance of the Website; impersonate Grace3, an employee, customer, government official, vendor, partner, or other person or entity; submit false, misleading, fraudulent, or deceptive information; harass, threaten, stalk, abuse, or harm another person; upload or transmit content that is unlawful, defamatory, obscene, discriminatory, hateful, threatening, or invasive of privacy; infringe copyrights, trademarks, patents, trade secrets, privacy rights, publicity rights, or other rights; use the Website to distribute unsolicited commercial messages or spam; use the Website to facilitate unauthorized surveillance or the unlawful collection of personal information; submit classified information, controlled unclassified information, procurement-sensitive information, export-controlled information, or other restricted information through an unauthorized channel; misuse contract vehicles, procurement information, vendor information, quotes, product details, or other information to misrepresent eligibility, authority, pricing, compliance, or purchasing rights; use Website content to make a false representation to a government agency, customer, vendor, or other party; use the Website to train or operate an artificial intelligence or machine learning system without written permission; reverse engineer, decompile, disassemble, or attempt to extract source code from the Website, except where expressly permitted by applicable law; or encourage, assist, or enable another person to engage in any prohibited activity.

30. Enforcement and Consequences

If we believe that you have violated this Acceptable Use Policy, the Terms of Use, or applicable law, we may take action that may include: issuing a warning; removing or disabling access to submitted content; limiting, suspending, or terminating access to the Website; blocking traffic, accounts, devices, or technical identifiers; preserving relevant information; notifying customers, vendors, partners, or authorities where appropriate; reporting suspected unlawful activity to law enforcement or regulatory authorities; and pursuing available contractual, equitable, or legal remedies. We may take action without prior notice when reasonably necessary to protect the Website, users, Grace3, our customers, public-sector interests, or third parties. Nothing in this Policy limits our right to take any action permitted by law or contract.